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Money Dashboard - Customer Support


Customer Support

Location: Edinburgh
£19,000 pro rata for initial 3 months (potential for extension for the right individual)
Full-time for 3 months
Immediate start
Closing date: 3 November 2018, 12 noon
Interview date: 6-10 November

About the Company

Money Dashboard is an award-winning Fintech company that empowers both consumers and data clients to make smarter financial decisions. We were recently selected for the London Stock Exchange’s ELITE programme and are considered one of the UK’s most exciting and ambitious companies.

The FinTech industry will see major growth and change from January 2018, and the company has recently closed a £1.5million investment to ensure we continue to maintain our market-leading position. With an ethos of continuous improvement, by listening to our users' wants and needs the Money Dashboard service has developed a host of new ground-breaking functionality over the years. The results are what we see today; an intuitive application that functions as a personal financial assistant. The benefits of which are real - empowering users with their own data to make the right financial decisions, but without making them work hard for the privilege. This approach has grown the business to be the UK leader in this field. As we look to grow our user base further we need to bring in new blood that wants to help consumers and be part of this exciting and fast-growing business.

The Role

You will be the third Customer Support Intern we have hired in 3 years. The previous two interns started by directly supporting our users. This allowed them to understand users, and so help make their experience with Money dashboard better. They are now developing their careers into specialist niches.

As the first point of contact for most Money Dashboard users, you will:

● Provide first-line email support to the Money Dashboard user-base; assisting them with queries, access issues, etc.
● Triage support tickets to relevant parties
● Provide occasional phone support to Money Dashboard users
● Assist in testing during the product development cycle
● Assist in testing/identifying new bugs/issues as users report these
● Work with the rest of the support team to continually refine and optimise the customer support side of the business

Working in a friendly, creative and collaborative environment, you will be given the opportunity and encouragement to contribute ideas, general feedback and reporting on areas of the product you feel could be improved. Money Dashboard team members work closely between departments and have a fun culture of cross-departmental collaboration.

Requirements

The ideal candidate will have experience of providing customer support and working with customer service platforms. You will be proficient at using word-processing and spreadsheet software and will ideally be educated to degree level, but this does not necessarily need to be in an IT/Computing Science subject. The most important criteria for this role is the ability to provide excellent customer support. You will take pride in providing top-level support to users, have excellent communication skills, both written and verbal as well as the ability to respond to user queries promptly and efficiently. You will possess a general interest in technology and applications that help users improve their lives. You should have excellent attention to detail and problem-solving skills, and the ability to maintain a cool head, remain polite, and calmly prioritise workload when things get busy. An adaptable attitude and willingness to learn are important.

The following skills are desirable, though not essential:
● Experience of using diagnostic tools to analyse and diagnose issues
● Experience of providing customer support for a software product
● Some experience of providing chat-based support
● Some experience of writing and maintaining forum/inline help content

Additional benefits

Money Dashboard understands that your job is more than just a salary and that you have a life outside of work too. We believe high performing employees are happy employees and we try to help ensure that you have a great work-life balance which leaves you challenged, but still able to enjoy those sunny Edinburgh weekends.

● Generous salary
● Flexible working patterns
● 25 days holiday plus 8 public holidays pro rata
● Free access to benefits and discounts platform

Application

Closing date for applications is 3 November 2017, 12 noon.

Please submit a CV and covering letter through the Adopt An Intern online application form on our website. All applications must be submitted by 12 noon on the closing date. State a. your availability and b. relevant information on your skills/experience pertaining to the job specifications.

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