Customer Success Engineer
Who We Are
Administrate builds an online training platform that helps training providers save time and increase their course bookings. Our mission is to make our customer’s training operations and training courses run more efficiently so they can focus more on what they do best and less on admin.
We are a fast growing, young, energetic company, with an established global customer base, a solid core team, and a clear vision.
You love a challenge. You want to be the best. You aren’t afraid to find new ways to get past a barrier to get to your goal. Energy is a choice for you and your energy is contagious for every person you interact with throughout the day. You want more out of life and are willing to roll up your sleeves and work hard for it. You take pride and ownership in everything you do.
You’re a great communicator, and create relationships quickly. People want to work with you. At work you adhere to high standards, take input, provide input, and wrestle with problems until they're solved cleanly. You enjoy working on a very creative team in a collaborative fashion. You have the tenacity to see challenges through to success and keep at problems until they're resolved.
You love to work with smart, creative people and hate mediocrity. Small teams, dynamic organisations, and flexible working environments are what you thrive in. Bureaucracy is for someone else who likes wasting time and effort.
Your workday goes by quickly and you leave at the end of the day with a smile on your face.
What You'll Do
You’ll work day to day to raise the quality of our product, investigating and squashing the bugs that hurt our customers the most to allow us to continually develop and improve our product. You'll write scripts to help our customers tidy and manage their data and you'll use test driven development to guarantee our code is always improving. You'll work in a newly created team within Engineering working alongside our Customer Success team and drive quality improvements and traction.
You will have an open mind and are willing to learn our systems quickly, with support from our more experienced engineers. You will take advantage of our career development track and own your career progression within Administrate. Opportunities abound.
You’ll be required to quickly develop a deep understanding of our product, our market, and our existing code.
What You’ll Need
- Excellent written and verbal communication skills.
- Tenacity and a solution-focused approach to problem solving.
- Technical curiosity and an eagerness to learn quickly and deeply about a wide range of issues..
- A passion for continuous improvement and test driven development.
- Experience working in a business environment - not necessarily in a previous Engineering role.
- A very strong work ethic, with a track record for getting things done in a high pressure, time sensitive environment.
Where We Are
We are located in the city centre of Edinburgh, the capital of Scotland. Our offices are in the Edinburgh CodeBase, at the heart of the Scottish startup scene.