Reception & Digital Administrator
We are looking for a Reception & Digital Administrator to join our team in Edinburgh. This is an ideal opportunity for a dynamic individual with a strong customer focus to support and work across a range of reception and digital activities in a vibrant startup hub environment. Excellent communication, a willingness to learn and adapt quickly and an ability to work effectively as part of a small team are all essential for this role.
CodeBase is the UK's largest technology incubator, taking early stage startups providing support and opportunities to help them grow. The CodeBase ecosystem includes co-working, events and training, mentoring and invited investor sessions.
Working closely with the rest of the team and reporting to the Operations Manager, you will have significant administrative experience, excellent interpersonal skills and attention to detail. The reception administrator will be the oracle of Codebase, providing information and assistance to tenants, collaborators and customers over the phone and face-to-face. In addition to reception duties, the role will include social media and digital activities
Reception – you will meet and greet visitors and assist them so that they have a great experience at CodeBase
Logistics - Answer, screen and forward incoming phone calls while providing information when appropriate, booking meeting rooms, tenant enquiries, receive & sort mail, maintain security by following procedures (signing people in, checking for security passes) and facilitating tenant movement.
Digital - Pro-active communication with team to identify potential content, and ensuring effective and varied messaging across all of CodeBase Edinburgh’s social media channels;
Digital - Developing weekly/monthly engagement plan for social communications, ensuring it maintains and respects CodeBase’s unique open access ethos and impartiality; maintaining a consistent brand voice
Digital - E-newsletter management and distribution through MailChimp, including receiving and entering content from the team into existing templates
Marketing – promoting CodeBase facilities, programme and tenants
Administrative work – google, slack and tenant information updates
Customer service - we are looking for a person with excellent interpersonal skills, friendly with a flexible “can do” attitude.
Adaptability - we’re a small team, there may be times when we require support in other areas such as events programme, general admin, or tenant related enquiries.
Previous experience in a customer-facing environment
Excellent communication skills, both written and verbal, able to communicate concepts succinctly and effectively
Punctual, responsibilities include opening up the morning you will be required to arrive on time, every day
Good IT skills – knowledge of the Google suite of tools desirable (docs, drive, calendar, groups)
Confident in using a range of social media platforms, specifically, Facebook, Twitter and Vimeo, with the aims of brand communication, digital community development, customer service and audience development
Creative; willing to propose, explore and develop new ways to maximise our online audience and engage our community
Analytical, familiar with social media metrics and analysis of them; such as mailchimp/ buffer;
Ability to think on your feet and take initiative
Ability to be resourceful and proactive in dealing with multiple stakeholders
Ability to organise, multitask, prioritise, attention to detail and work to deadlines
Interest in technology and digital industries
Design skills - ability to use Photoshop / or InDesign to create posters and adverts for activities
Working hours: Usually Monday - Friday 09:00 - 17:00 with flexibility required as some events go into the evening or start before 9am.
Closing date for applications: Friday 23rd March 2018
Interviews taking place the following week.
This is a full time, permanent position.